I have a serious problem to solve... | Questions and answers among users

andre_nian92 · 2024-09-30T14:34:57.512000Z

Hello everyone, I’d like to ask for some important information and I don’t know how to do it because I’m pretty confused.So, I pre-ordered an item on June 28, 2023 (last year) and the seller is highly rated, almost at a hundred.All the messages and feedback are positive, I trust him, I buy from him (I think he’s Chinese, if I’m not mistaken...) and he replies right away. "As soon as the item in question is available, we will send it to you right away. Thank you for your patience; if you do not receive the item, you can be fully refunded."he disappeared completely...I’m shocked and also angry.Expected delivery of the item was September 6, 2024 and September 28, 2024.......It is now September 30, 2024............The courier has not come by anymore, it has not arrived anymore, delivery failed.I just found out, by the way, that the eBay chat for help and support has been deleted, it no longer exists, and not even by email.This morning I was going crazy on the site, searching....Because I would like some help to get the refund back, since this blessed damn package still hasn’t arrived. Dead silence...And here I am like a fool waiting, waiting and waiting for nothing.Not even the refund of 300 and something euros for the statue? (Figure.)More than 300 euros spent on a pre-order, I wait a whole year with all the patience in the world......And then it all ends like this?The seller no longer replies to me.......(And he says he’s top-rated.)I’m desperate....What can I do?How can I solve this situation?How can I get the number to call, because the rest no longer exists.I’m furious, furious.....Pissed off.I can’t just let 300 and more euros go down the drain like this, are we kidding? That’s a ton of money.And support? Gone.What the hell.....Could you please advise me?Thank you so much, really.I look forward to a kind reply. Serena

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I have a serious problem to solve... | Questions and answers among users | eBay Italy