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I have a question
Hello, I’d like help solving a problem
I bought an item that arrived in the wrong size and with a different model, I started the return process and sent the item back to the address provided by ibay in the return procedure.
The courier contacted me saying the address didn’t match, so after asking the seller several times I provided the one shown on the box, which listed China as the country of origin
after several days the seller gives me an address in Texas
I asked the seller for a contact address as requested by the courier, but he insists on the Texas address
how can I solve this?
I can’t speak with an ibay operator
what can I do, given that I was asked for an additional amount for customs shipping fees (after the purchase) and now I’m also losing the shipping money
marioelegio
Mentore3 years agoIf you had followed eBay's procedures, they would have given you the address to send the return to and (given the item’s non-compliance) the return shipping costs would have been the seller’s responsibility.
This was the correct procedure: https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
Now if you want to contact eBay to get the correct address, try looking at the link at the bottom of this page. They’ll call you on the cell number you registered on your account. https://www.ebay.it/help/contacting-ebay-customer-service/account/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326
hi
mario
sika700
Mentore3 years agoHello,
the problem is difficult to solve.
You bought from a Chinese seller, for whom you also would have paid customs duties... and bear in mind that you’ve already lost those!
You opened a return request for an item not as described and shipped it yourself... even the shipping money is lost!
If the package is still “on the move” now, try to enter the address provided by the seller, you have no alternative if not to get it back...
Anyway, if the wig didn’t fit you properly because of the wrong size or because of a mistake made during purchase, it is simply a change of mind, so it is correct that the shipping be paid by the buyer.
eBay support in these cases can’t help... if the correct procedures aren’t opened.
Kind regards.