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I have a question for those who are experts in eBay
Summary: gia12208 started a discussion asking for information about eBay. marioelegio replied, leading to a brief exchange of messages between the two participants. However, the specific content of the question and the responses was not provided.
Good evening everyone, I sold a rear light for a 2017 Kuga, indicating the model code of the light with a photo of the manufacturer’s label; I also included photos of the light turned on to make it clear what item it was. The light is perfectly working, all documented by photos and by tests done before shipping. The buyer is disputing it, saying that the item is damaged. From the photos he sent me, I noticed that in reality he bought a different item from the one he needed because the 2017 Kuga has two lights, one with a LED strip that has a different code from mine, which does not have the LED strip. I explained to him that he should have said he changed his mind instead of saying the item was damaged. He insists it is damaged because the LED strip does not work, when in reality the LED strip is not present in the light I sent him because it is not предусмотрed. I asked eBay to intervene, explaining everything and attaching photos proving that there are two models from the same year. I received an email from eBay telling me that I have to provide him with the return label despite the description in the listing being correct and the photos being clear. I don’t know what to do. I did everything by the rules, honestly and transparently. I’m not Amazon and I’m afraid he’ll return the damaged item to me. Do I really have to provide the return label? Can I do anything? If I provide the return label and he sends the damaged item back, what do I do? Thanks to anyone who replies.
marioelegio
Mentore10 months agoUnfortunately, those are the drawbacks inherent in all distance sales.
If he claims to have received a damaged item, no one will go check whether it's true.
Since it comes down to having to decide between two conflicting versions and without any certain proof, they'll side with the buyer.
Best thing you can do is try to minimize the damage, send the label, and get the item back.
bye
mario
gia12208
OP10 months agoThanks Mario… but in the chat he sent photos of my installed taillight and it’s very clear that it works perfectly, and you can also see that the other taillight (his) is a different model. The 2017 Kuga comes with two taillight models: one with a LED strip and one without. In the listing I wrote the code together with a photo of the manufacturer’s label for the 2017 Kuga. So the taillight is not damaged, it’s just different. If he had given the reason: I’m requesting a return because I changed my mind, I couldn’t have said anything! But if he writes that it’s damaged, things change. Do you agree?
marioelegio
Mentore10 months agoI may even agree, but my opinion doesn’t count.
The operator’s review, which will have to decide the outcome of the dispute, will be very superficial (based mainly on your statements), and the risk that they will side with the buyer is very high.
If you really want to make a point of principle out of it, at least contact eBay customer service and try to speak with an operator who can understand you.
bye
mario