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I have a question about the refund
Hello, I asked to cancel the order and the seller accepted but asked me to request a refund through eBay....how do I do that?
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Hello, I asked to cancel the order and the seller accepted but asked me to request a refund through eBay....how do I do that?
marioelegio
Mentore3 years agoWhen you cancel an order, a full refund will be issued automatically. (from: https://www.ebay.it/help/selling/getting-paid/che-modo-i-venditori-possono-annullare-un-ordine?id=4136&st=3&pos=3&query=In%20che%20modo%20i%20venditori%20possono%20annullare%20un%20ordine&intent=annullare&lucenceai=lucenceai&docId=HELP1090)
So either he didn't cancel it correctly, or he didn't have sufficient funds and didn't add an alternative payment method to fund the refund.
In any case, since he hasn't done it, you'll need to wait for the delivery deadline to expire and ask eBay to step in: https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
hi
mario