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I have a request for help
Good evening, I placed a Bay order choosing the pickup point option. I received a notification that the order will be returned to the sender because the pickup point refused the collection.
I contacted the seller, who told me that the courier could not find the pickup point and sent it back.
What can be done?
2 comments
marioelegio
Mentore10 months agoAsk the seller if they can do you the favor of sending you a copy of their waybill. Make sure it isn’t a registered item, pickup points can’t accept it.
Check the address to try to understand whether it’s a problem with the seller or the courier.
If the address has been cut off or transcribed incorrectly, you can ask for a refund or a new shipment at the seller’s expense.
If, on the other hand, the address is correct, the new shipment will be at your expense.
hi
mario
antopiang_0
OP10 months agoThanks, best regards