I SOLD TWO RECORDS AND THE BUYER, EVEN AFTER RECEIVING THE REFUND, IS NOT SENDING ME THE RECORDS | Questions and answers among users

modabella72 · 2026-05-09T08:45:30.441000Z

The buyer first told me that he had not received the records, after I said I would open a dispute with the post office to check the package tracking. A few hours later he tells me that the package has arrived but the material is damaged and he предлагает me a partial refund. I refused and suggested that he open a dispute and send the records back, and I would then proceed with the refund due.The guy, instead of opening a dispute through the eBay system, opens one through the banking system. I spoke with the eBay staff, who assured me that they would not issue the refund unless the buyer first provided the shipping package number for tracking.As of today eBay has failed me because it has blocked my funds, therefore it has compensated the buyer but I have not received the records.In fact, the guy has both the money and the records.What do you advise me to do?

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I SOLD TWO RECORDS AND THE BUYER, EVEN AFTER RECEIVING THE REFUND, IS NOT SENDING ME THE RECORDS | Questions and answers among users | eBay Italy