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I sold an item and they requested a refund via eBay message
I don't know if it's a scam or not, but it seems strange to me because as far as I understand, they can make me a refund request. I go to make the refund for the full payment 127€-6€(fee credits)=121€
Which should be taken from my blocked funds, which are more, but they tell me I have to pay the remaining 15€ but I don't understand why
HELP ME
1 comment
marioelegio
Mentore3 years agoIf you need to issue a refund, it has to be complete; you can't deduct anything.
The money for the refund isn't taken from your pending funds (for 15 days as a new seller) but from another source that you have to specify: https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=1&query=Rimborsare%20gli%20acquirenti&intent=rimborso&lucenceai=lucenceai&docId=HELP1608#section3
But I didn't understand who asked you for the 15 euros, maybe you left eBay in charge of handling a dispute?
hi
mario