I sold a working item and the buyer is trying to play cute | Questions and answers among users

888vita · 2024-09-26T16:24:19.383000Z

Hi guys, how should I deal with a buyer who’s trying to be clever? Basically I sold a Parkside power tool, fully working, brand new, never used, complete with everything, including the receipt and 3-year warranty. The buyer receives it and immediately sends me a complaint that the product isn’t working and wants to return it to get a refund. The product was tested before shipping and it worked, but unfortunately I didn’t make a video 😭 now do I have to pay the return shipping costs for a product that they’ll surely have swapped with a broken one, but doesn’t eBay protect sellers from these people? Do I have to pay the return shipping myself? Can I have an expert report done to verify tampering or that the product was replaced?

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I sold a working item and the buyer is trying to play cute | Questions and answers among users | eBay Italy