I sold a watch but a user wants to return it. | Questions and answers among users

blackstar12-65 · 2025-02-22T20:48:41.891000Z

Hello, everyone . I’ve been on eBay for 21 years but there’s always something to learn . I sold a watch to an overseas buyer. I sent it with DHL express and insured it . Everything went well, the watch arrived and the buyer left me positive feedback. But .. after a couple of days he contacts me on my private nm and says that with a MICROSCOPE he saw that the sapphire crystal has an imperfection . the watch was sold as used and honestly with the monocle I didn’t see anything but oh well I decide to refund 200 euros for this . he wanted a direct refund but I used the platform of course . after a few days he contacts me again and tells me that the strap doesn’t seem original . obviously I am certain of everything being genuine also because I had a double warranty on the watch, namely the original one and the reseller’s one . Now since I’m not willing to make any further refunds he wants to return it . I would be happy to get it back because it’s still a nice watch . Can the buyer return a used strap to me ? The one I provided was new because I bought a steel bracelet at the time which I then kept . I would also like to understand who is responsible for the return shipping ? I paid 96 euros between courier and insurance and I shipped exactly everything that was in the listing . Is it right to look at a used watch with a MICROSCOPE ? A used watch obviously has some imperceptible signs to the naked eye, but with a MICROSCOPE it will be visible . My last concern is that the buyer has very little feedback . eBay protects buyers almost always but how can I protect myself ?

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I sold a watch but a user wants to return it. | Questions and answers among users | eBay Italy