The PACKLIN AUCTANE eBay contracted couriers are not delivering and are not refunding (BRT, Poste) | Questions and answers among users

robyepierre · 2026-02-06T13:00:32.373000Z

It’s completely pointless to do a good job on eBay using the affiliated packlink auctane eBay couriers (BRT, POSTE), shipping insured parcels with matching goods on time.More and more parcels are not being delivered within the deadline even though shipping is accurate and punctual.The courier shows up late on tracking and the buyer opens a refund request, to which eBay responds by first blocking and then taking the funds from the seller in full to give them to the buyer.Not even the fees collected by eBay are returned, so the seller ends up with no goods, no proceeds, and on top of that the collection of the fees eBay applies both to the goods and to shipping (plus the promotional incentives that by now 40% of sellers pay to eBay).At this point the seller who insured the goods can request a refund from packlink auctane, a Spanish company that brokers affiliated express couriers for eBay.In fact, the company does not refund in 90% of cases, opposing a complex compensation procedure that is often subject to malfunctions deliberately created to discourage people.Of course, it is possible to sue all the responsible companies together before the justice of the peace: auctane, the couriers, and eBay. Of these, only the couriers have an Italian office and an active certified email address; eBay Italia is in liquidation and the foreign office has no certified email address. All notices must therefore be served by ordinary summons, and the expected refund times exceed a year. Then you also have to attend the hearing, losing half a day. In the end they refund you and pay the justice of the peace claim, but the time lost is never compensated.Of course you can use other shipping methods, paying more and therefore selling less. THE BEST SOLUTION IS STILL TO CLOSE THE ACCOUNT.Or suffer the consequences.

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The PACKLIN AUCTANE eBay contracted couriers are not delivering and are not refunding (BRT, Poste) | Questions and answers among users | eBay Italy