The customer says that some parts are missing | Questions and answers among users

shop27m · 2024-12-29T10:51:30.583000Z

Hello, I sold a product, I even took a photo of the package before sending it, it was delivered to the customer, and now they’ve opened a dispute with attached photos saying that a piece is missing, and showing that the package is broken, but how am I supposed to know they didn’t break it themselves? How can I proceed?

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The customer says that some parts are missing | Questions and answers among users | eBay Italy