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Is feedback calculated by adding up the feedback received both as a buyer and as a seller?
Summary: nicolamos3 asks if feedback is calculated by combining the ratings received as both a buyer and a seller. marioelegio responds, but the content is marked as 'None.' The interaction lacks detailed discussion.
Good evening, does anyone know how feedback score is calculated? In particular, when you receive a negative feedback as a seller? I’m asking because a few months ago a buyer left me a vaguely defamatory negative feedback without contacting me first. I reported the issue to support, and the user is currently no longer active (I don’t know if they were banned). My problem is this: my feedback score is progressively decreasing (it has gone from 98.9 to 98.4) even though I’m still receiving positive feedback, both because over these 12 months I’m making fewer transactions and because buyers are reciprocating less and less. I kindly ask the community whether feedback received as a buyer also counts toward the overall score (it should, but I’d like confirmation). It’s not particularly important, but it’s annoying to watch the score slowly drop. Thanks
marioelegio
Mentore1 year agoIf fewer feedbacks come in over the last 12 months than go out, it’s normal for the feedback score to go down (negative feedback is divided across a smaller number of total feedbacks).
I think all feedback contributes to the score, but here it would seem the opposite …. https://www.ebay.it/help/account/changing-account-settings/profili-di-feedback?id=4204#:~:text=Ogni%20volta%20che%20acquisti%20o,un%20massimo%20di%205%20immagini.
hi
mario
nicolamos3
OP1 year agoThanks, I also think that they all get counted.