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The package did not arrive at its destination
Hi everyone, I’m asking if any of you has had the same thing happen: basically I shipped an item but it didn’t reach its destination. Is it possible that eBay takes so little time to accept a claim from the buyer, deciding to deduct from your account the amount paid by the buyer? It worries about protecting the buyer, but what about the seller? What fault is it of mine if the package doesn’t arrive at its destination? I shipped it.
1 comment
marioelegio
Mentore3 years agoYou are a private seller and therefore you would not be subject to consumer law and by law you would be liable only until the parcel is handed over to the courier.
But you by using eBay, have explicitly accepted its rules and therefore become responsible for the shipment until it reaches its destination.
If, through tracking, you are unable to prove delivery (or non-delivery due to the recipient's responsibility), you will be forced to compensate. If you do not do so voluntarily within the dispute period, eBay will do it and then recover the amount from you.
hi
mario