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The impossible return
Summary: pana-640 expressed a concern about the inability to make a return, without providing further details or receiving any responses.
Hi everyone
I have a pretty serious problem.
I bought a part for my car, and in the description, among the various compatible vehicles, my model was also listed, so I made the purchase.
As soon as it arrived, I handed it over to the auto electrician, who tried to fit it but it turned out to be incompatible.
I requested a return for an item not matching the description, which was accepted, but the seller didn’t send me the label, only the address to ship it to.
As far as I know, if the item doesn’t match the description, you can request that the shipping costs be covered by the seller, so after 3 days I contacted Ebay so they could step in.
Despite the screenshots showing the reason why the return was requested, Ebay decided that the seller is right and that the return request is due to a change of mind, and therefore I have to pay the return shipping costs.
Has anyone had similar experiences? Did you manage to resolve it somehow?
