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eBay Customer Service
<span class="">Dear Solida
Thank you for your feedback, but let me inform you about issue no. 1. 5329520666.
All aboard, you need to get ready for these changes.
I am also thinking of a rule aimed at protecting sellers from abuse on certain watches.
If you read the change history written by the buyer, you will see that you accept the return but the person requests a return voucher of 8 kg for €27 or you have sent a parcel of 4 kg and then pay €9 at the post office. I cannot accept that the quantity of food returned is X 2 compared to yours. You must make sure you respect consumer rights and seller protection rights;
« The buyer,<a href="https://www.ebay.it/usr/marcello.pedone?_trksid=p2471758.m4792" rel="noopener nofollow noreferrer" target="_blank"><span class="">marcello pedone</span></a> must open the dispute and we will send you an email asking him to facilitate the return within 3 days": you will respond to the same items to the buyer in four of the prices and the detail of those paid by the courier. You can learn more about the history in eBay correspondence exchanges.
The buyer will receive an offer of €25 only in case of refusal.
Now you have closed the dispute, but you have failed. The buyer believed that eBay.it would also respect the seller and would share the seller's responsibilities even more than the buyer's.
“To prevent it from being repeated in the future, please contact the buyer in the event of problems with an item and arrange the return as late as possible”;
Often I manage to contact the buyer via eBay messages and he will ask me to return the item but I don't like it but I will mention it unsuccessfully, keep in mind the kindest messages you have received.
I trust in your understanding and take this email as an opportunity to ask you to intervene and for the buyer not to care about the item being rejected for no reason (item consistent with the 18 photos in the listing)
Have a nice day.
Kind regards,
Evelyne</span>
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