The seller failed to declare the item was broken and poorly glued

Question

The seller failed to declare that one of the nativity figurines he sold was broken and poorly glued. The problem is that in the shipment I received others and they were all fine. The purchase price was a flat rate.of course, it annoys me to have bought a glued-together item in good faith… what should I do?Thanks for any advice

sika700 · Accepted Answer

Hello,if the purchase concerned a set of figurines, if you ask for a return, you will have to return them all. Maybe it would be best to reach a friendly agreement with the seller, and if they don’t want to know, you can open a return request; only in this way will the seller be able to offer you a partial refund, but if they accept the return, they will also have to provide you with a shipping label. Return an item in exchange for a refund | eBay Kind regards.