The seller tells me they want to cancel the order, but the item has already been shipped

Question

Good evening, I wanted to ask you for advice. I bought an item that shows as shipped on February 2, correctly without a tracking code for the shipping option I chose. This morning I received a message from the seller that says:WE ARE VERY SORRYWE HAVE SUSPENDED PRODUCTION DUE TO THE EXCESSIVE PRICE OF ENERGYWE HAVE REFUNDED EVERYTHINGWE ARE VERY SORRYObviously there is no refund or order cancellation, let alone can I do it myself since the order is supposedly already shipped. Since the estimated...

sika700 · Accepted Answer

Good evening,you have every reason to be annoyed... if it had been handled properly, the refund would already have been arranged.In any case, you said it correctly, you need to wait until February 16th and you will be able to open a report, if of course the seller does not do something first:Get help for an item that hasn't arrived | eBayKind regards.