The seller sent me the wrong replacement | Questions and answers among users

giulibuon-7 · 2025-03-25T13:14:27.406000Z

Good morning everyone,I bought the mirror for my Fiesta MK 7 about a month ago. The item arrived, but there was a problem: when I tried to lock the car (and therefore the mirror was supposed to fold automatically, since it’s electric), it would open instead, and vice versa. I sent a video to the seller, who offered to replace it with another mirror.The shipment of the second mirror was an odyssey: the package was sent via Poste Italiane/SDA, with status "in delivery" since 12/03. I contacted the seller, who first claimed there were strikes/problems with shipments, then finally agreed to contact the carrier. When I asked if there were any updates, he told me the package was available for pickup at the sorting center in my city, and that they had tried delivery several times but never found anyone there (too bad I had entered an SDA pickup point as the address, so SOMEONE had to be there). When I went there, the clerk at the counter told me the package wasn’t there, but at the actual delivery address (pickup point). I rushed to the destination, only to discover that a replacement mirror had indeed been sent to me, but for a NISSAN QASHQAI. I contacted the seller, attaching the photos, and he replied with this "Dear Customer,we kindly ask you to address our company with due respect, avoiding offensive tones and defamatory statements that have nothing to do with civil and constructive communication. We remind you that you are in no way authorized to use disparaging expressions or to adopt aggressive behavior toward our staff.As for the delivery, we would like to point out that the shipping service is handled entirely by a third-party logistics company, to which the task of delivering the goods is entrusted.Regarding the alleged non-conformity of the item received, if you believe there has been an error, we invite you to proceed with opening a regular return request through the platform used for the purchase. Only in that context will we be able to carry out the necessary checks and, if appropriate, activate the necessary actions.We remain at your disposal for any further clarification, provided it is expressed politely and in line with normal communication standards.Kind regards". I opened a return request through eBay. The fact remains that I still spent €98 and I still don’t have a mirror...

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The seller sent me the wrong replacement | Questions and answers among users | eBay Italy