LockedDiscussion interactions are currently paused.Questions and answers among usersChevronRightIconThe seller does not accept returns but the item is defectiveHow can I do it?gianniq8197View listingsPosted 2 years ago·Last reply 2 years ago See original 1 commentComment NewestmarioelegioMentore2 years agoView listingsIn the event of non-conformity (you received a defective item instead of a working one), it makes no difference whether the seller says they accept the return or not; what they say is irrelevant. Open a return process through eBay: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0The seller has 3 working days to accept and arrange the return at their expense; if they don't, ask eBay to step in: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382 himario See original
marioelegio
Mentore2 years agoIn the event of non-conformity (you received a defective item instead of a working one), it makes no difference whether the seller says they accept the return or not; what they say is irrelevant.
Open a return process through eBay: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
The seller has 3 working days to accept and arrange the return at their expense; if they don't, ask eBay to step in: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
hi
mario