the seller refuses to apply the legal warranty and I can't get in touch with eBay | Questions and answers among users

dariperl0 · 2026-05-07T13:52:55.555000Z

I purchased a new product that turned out to be defective. The seller, despite being informed, refuses to apply the Legal Guarantee of Conformity provided by the Consumer Code, claiming they can't help me because they no longer have stock. I'm requesting eBay to intervene under the eBay Customer Guarantee to obtain a full refund, as the seller refuses to fulfill its obligations. [Link rimosso dal moderatore]

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the seller refuses to apply the legal warranty and I can't get in touch with eBay | Questions and answers among users | eBay Italy