Good evening everyone, I've been trying for days to issue a refund on eBay to the buyer, but on the screen after several attempts this message appears:"The refund was not successful. Use a different payment option and try again.The problem is not yours, it's ours. Go back and try again."and the buyer keeps insisting that I have to proceed, the eBay Albania operator is being funny and I don't know how to get out of it. thanks everyone please help.

Good evening,have you read how refunds work?https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=1&query=Rimborsare%20gli%20acquirenti&intent=rimborso&lucenceai=lucenceai&docId=HELP1608If you don't have sufficient funds in your ebay account, the money must be taken either from your bank account linked to your account or from your registered payment method... so make sure you have also registered a credit card... otherwise yo...

impossible to issue a refund to the buyer after agreements | Questions and answers among users

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impossible to issue a refund to the buyer after agreements | Questions and answers among users | eBay Italy