Unable to enter credit card to process refund | Questions and answers among users

morganamorghy · 2026-07-08T21:05:03.944386Z

A buyer, after paying for the item purchased, requested a cancellation. I tried to accept the cancellation request, but since the money he had paid has already been transferred to my current account by eBay, there are no eBay funds to refund him and I have to enter a credit card (apparently my current account is not suitable for refunds). The problem is that when I try to enter the credit card, it won’t let me register it because a message appears asking me to verify that the address associated with the card is the same as the one listed in the billing address, even though they are the same.I tried to contact online support, but apparently the service wasn’t working today.Has anyone ever had this problem with a card?Thanks

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Unable to enter credit card to process refund | Questions and answers among users | eBay Italy