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Refund impossible for damaged item
Good morning, one of my customers received the item damaged even though the parcel and packaging were done carefully. To request compensation, eBay support tells me to open a claim with packlink, which in turn asks me for a non-existent code that is neither on the shipping label nor in the email. Packlink may then ask me for the recipient’s personal data, which I obviously don’t have, such as their email. At this point I’m left being bounced back and forth between eBay and packlink. Impossible to file a claim
1 comment
sika700
Mentore2 weeks agoIf you don't have the shipping code and the recipient's address, how would you have sent them the package???
Via teleportation???