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waiting to return a non-compliant item
Summary: pa-398470 bought a product as an unregistered customer and received an item different from the one advertised. Although they opened a case through eBay customer service, they received no reply from either the seller or customer service, even though the stated contact period has passed. They express frustration at the lack of effective phone support and are looking for advice on how to proceed.
I purchased a product as an unregistered customer. I received from the seller a different product than the one shown for sale, I want to return it and it seems impossible. I asked for assistance from eBay customer service.
Many days have already passed and no one has contacted me, not the seller who sold a non-compliant product and not even customer service. I asked to be contacted by phone, but the service seems to be non-existent. What should I do?
marioelegio
Mentore3 weeks agoIf the deadlines haven’t already expired (30 days from delivery) .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20registrato&lucenceai=lucenceai&docId=HELP1151
At the bottom of the page I attached, you’ll also find the link to chat with eBay customer service.
hi
mario