In which case can eBay remove negative feedback? | Questions and answers among users

bijouxlandia · 2024-02-05T11:11:01.213000Z

Good morning, I sold a pen with crystals to a customer. I shipped it with Posta1 and the package is marked as delivered (I also provided photos of the postage-paid package and various screenshots). The buyer says they never received the package and wants their money back. I’ve wasted quite a bit of time on this person, and she has also appealed to the payment system as well as eBay. Now she is "threatening" to want another pen, otherwise she will leave negative feedback. What can I do about the feedback, if anything?Also, is there a way to block a buyer during the opening of a dispute?

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In which case can eBay remove negative feedback? | Questions and answers among users | eBay Italy