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Unsure whether to open a dispute or not
Summary: hirosciro bought a smartphone on July 28, which was supposed to be delivered on August 7 via Postedelivery Business Standard, which normally takes 4 business days for delivery. However, although the seller’s listing stated delivery times of 24–48 hours once the item had been picked up, the phone was left in a locker and no delivery attempt was made. hirosciro suspects discrepancies in the listing and the seller and is considering opening a dispute.
Good evening,
I purchased a smartphone on July 28. It was shipped to me for free by the seller, and I later found out it was Postedelivery Business Standard, which for delivery takes approximately 4 working days after pickup. The item was supposed to be delivered today, August 7, but no delivery attempt was made by Poste. In the seller’s listing, it says, among other things, delivery times between 24 and 48 hours once the item is picked up from their "warehouses". Instead, the item was left in a locker waiting to be picked up by Poste. I have the feeling there’s more than something wrong with the listing and the seller: should I open a dispute?
Thanks for the support!
Fri. 7 Aug.
12:11
the shipment is out for delivery
BOLOGNA, BO
Thu. 6 Aug.
8:45
the shipment is in transit
BOLOGNA, BO
Thu. 6 Aug.
2:01
the shipment is in transit
BOLOGNA, BO
Tue. 4 Aug.
15:54
the shipment is in transit
Tue. 4 Aug.
5:44
the shipment is in transit
TORINO, TO
Fri. 31 Jul.
20:00
the shipment is in transit
TORTONA, AL
Thu. 30 Jul.
23:34
the shipment was taken over at the Punto Poste-Locker
AL 15057
Thu. 30 Jul.
23:34
Estimated delivery date updated to Fri. 7 Aug.
Thu. 30 Jul.
10:45
Shipping code provided
marioelegio
MentoreAug 8, 2026 at 9:04 AMKeep in mind that you have 30 days from the estimated arrival date to open a dispute.
If you open a dispute, the seller still has 3 business days to respond and in the meantime the item might arrive.
If you open a dispute, then you have 21 days to request a refund.
If you're in Bologna, I'd recommend waiting until Tuesday and then opening the dispute ... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
hi
mario