indifference of eBay operators | Questions and answers among users

htp17 · 2025-03-06T07:06:28.519000Z

I had a bad experience with eBay: a foreign user bought an item and shipping to their country cost more than double the amount I had listed in the ad (500 euros instead of 250), which obviously I could not have paid myself for obvious reasons.I had also specified in the listing description that the buyer should contact me before payment so I could tell them the correct shipping cost, because it varies a lot depending on the destination country (I can do this if the buyer lets me know by message, or only after the purchase because the order details appear).However, the buyer paid for the item immediately at the time of the sale and as a result I informed them that for their destination country the cost was 250 euros higher.The buyer initially said they would not have been able to pay more and that they no longer wanted the item, but then also wrote that they were unsure; they also started confusing me by explicitly asking for additional items and proposing other arrangements to organize the purchase. I explained to the buyer that I preferred to cancel the order and relist the item with the correct price, and so I gave them time to think about what to do, that is, whether to buy or not. The buyer never replied to me again (whereas before they had been very talkative in messages) and left me negative feedback, writing things that were not only false but also damaging to my reputation.I should say that I have all positive feedback and that I always try to satisfy every user.I am a person who believes in kindness and honesty and I put a lot of effort into the eBay site to try to sell my items by communicating with users.So I contacted eBay to ask them to remove the feedback, but they will not remove it. They say that the user did not choose to cancel the order and therefore the feedback is not removed. But the user states this explicitly in the eBay messages.I am very doubtful about the safety of this platform because I believe they show favoritism to people who are somehow part of the eBay group, like group operators, and who are interested in the items. I can't believe that eBay allows a user to write serious comments that damage my reputation and are false (there are no facts that prove what the user claims) and does not remove the feedback. But above all, perverse and hate-inciting ones.I have read their guidelines and the words used to write the feedback express hatred and negativity toward me. I am asking you for advice and asking whether you trust this platform.

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indifference of eBay operators | Questions and answers among users | eBay Italy