Truncated addresses and impossible deliveries | Questions and answers among users

steat9864 · 2026-04-14T05:13:17.482000Z

Hello, for the first time I tried to use the delivery service for the item I purchased, to a pickup point. In these cases, since extra characters have to be added to the address, such as .. [Removed by Moderator] eBay also adds an eCP:XXXXXXXXX code, which makes the delivery address very long and at some point the system decides to truncate it, so the seller receives an incomplete address that in my case prevented Poste Italiane from delivering to the pickup point I had chosen. So:1) eBay lets me choose the pickup point, but the process is automatic and I don't write the address myself2) without my knowing, the seller receives an incomplete address but still ships the item to me without contacting me to ask for clarification.3) the Poste Italiane courier attempts a blind delivery without trying to figure out where that pickup point is, written halfway, delivery obviously failed.4) Poste Italiane support, which doesn't even know what that eCP code is: added to the address and in the seller, they start making me play phone ping-pong, passing the responsibility back and forth.5) I, who have already paid for the item, have to lose half a day getting them to agree and talk to each other because I don't have the right to change the shipping address by phone. What went wrong?

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Truncated addresses and impossible deliveries | Questions and answers among users | eBay Italy