Wrong buyer address

Question

Hello, a buyer purchased a textbook, I shipped the book by registered mail with tracking, and before all this I had already written to the buyer thanking her for the purchase, but she never replied. Today at 18:10 I received a message from Poste Italiane informing me that the recipient’s address is incorrect (the address exists but there is no such person at that address) and that the package was sent back. I wrote to the buyer as soon as I received this message, but I’m afraid she won’t reply (...

marioelegio · Accepted Answer

If the buyer contacts you, explain that you shipped it to the correct address and that you would be willing to refund them minus the shipping costs.If instead the buyer asks for a refund through eBay for not having received the registered mail, have eBay customer service contact you and point out that you shipped it to the correct address. himario