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Wrong address
On April 15, a user buys from my page, I prepare the shipment by creating the label with eBay shipping and I send it on Monday the 17th, I contact the user through eBay chat to inform them that the package had been shipped and would arrive within a few days.
On Friday I realize that it still hasn't arrived and since delivery was expected for Wednesday I get worried, and I check the tracking, and I realize that 3 delivery attempts have been made, which failed because the address is incorrect.
At this point I contacted the buyer, but they do not respond through chat and their number is nonexistent.
2 comments
leoveneshop
OP3 years agoNow the package is stuck at a BRT branch, what should I do?
marioelegio
Mentore3 years agoIf the address is wrong and the buyer doesn’t respond, it seems to me that you have no other option than to send it back to the sender.
When the buyer contacts you (either directly or through an eBay dispute), make it clear that you shipped it to the address eBay gave you (the one he registered on his account) and that the parcel came back because of the wrong address.
I would also start downloading the POD proof of delivery result from the BRT website.
bye
mario