WRONG ADDRESS, MY FAULT! Unbelievable..... | Questions and answers among users

stegiav-48 · 2025-12-10T16:04:03.677000Z

Negative buying experience: Inefficient eBay seller and supportThe problem:The package never arrived and was returned to the sender. I was told that my address was wrong and I was not refunded the shipping costs.My reply (and the facts):Address always valid: The address I use on eBay and with which I always receive everything is the same. It is not my mistake.Seller error: Poste Italiane confirmed the error: the seller had forgotten the street number on the label!Unfair charge: The seller's mistake was made to pay by me (the buyer), keeping the shipping costs.Wrong behavior: The seller did not admit the mistake, merely saying that the package was late because of "too many shipments" (a simple communication from him to POSTE would have been enough to unblock it and deliver the item).Terrible eBay support: The operator refused to check the address registered on my account and hung up on me when I insisted. Unbelievable!Conclusion:I had to buy the item again from another seller to sort it out. Frustrating experience and unacceptable customer handling by seller and platform.

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WRONG ADDRESS, MY FAULT! Unbelievable..... | Questions and answers among users | eBay Italy