Unrequested combined shipping info

Question

Good morning, I’d like to know your opinion about combined shipping: yesterday a buyer bought 2 items from me listed in 2 separate listings and paid the shipping costs for both items. In my settings I allowed combined shipping, but the buyer didn’t ask me to issue an invoice to adjust the shipping costs. The buyer lives abroad, but I don’t think that matters. My question is: since this is the same order - and there is only one order number - can I send just one package, or do I need to send 2 so...

sika700 · Accepted Answer

Good morning,if the buyer has paid you for two shipments, it is correct to make two separate ones, because they count as two different transactions. If you ship one single package, in addition to doing the buyer a disservice, you expose yourself to an easy claim of item not received for one of the two sales; for one you can prove shipment, for the other you can't, because you can't enter the same tracking number. Kind regards.