Locked
Discussion interactions are currently paused.
Wrong information
I placed two separate orders on eBay with delivery, both to the same pickup point. The system generated two different ECP codes. Now what is happening is that one of the two orders has been delivered to the pickup point and eBay generates an email message for pickup at the chosen pickup point with an ECP code that belongs to the other order, which I am sure the seller has not yet shipped, as per email conversation with the seller. In addition, the system gives me, as tracking for the order not shipped, available for pickup, and there is no shipping information available. The other order instead shows as in transit in the progress status, but in the order the seller entered the courier tracking code, which, when checked on the website, shows delivered to the pickup point. I would like to know why there is this incorrect information on the eBay platform
sika700
Mentore2 years agoContact support:
https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta&lucenceai=lucenceai&docId=HELP1326
Kind regards.