Issue with Return Status and Refund Processing for Order #27-14438-69428 | Questions and answers among users

mom4466 · 2026-04-25T19:18:31.480000Z

Hello,I am contacting you regarding an issue with a return request for order number 27-14438-69428 (buyer username: cape2lon).The buyer opened a return request, and I approved it. The buyer has already returned the item, and it has been successfully delivered to my address. However, there seems to be a glitch in the system — the return process on eBay has not updated. It still does not show that the return has started, and the return label scan is not appearing.Because of this issue, when I try to process the refund manually, I receive a message asking me to add a payment method, even though my payment method is already added to my account.I kindly request you to thoroughly check this issue and resolve it as soon as possible. I want to avoid any inconvenience for my customer, as this may negatively affect their experience.Thank you for your assistance.

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Issue with Return Status and Refund Processing for Order #27-14438-69428 | Questions and answers among users | eBay Italy