I shipped with eBay and provided tracking. The item shows as delivered and I have everything tracked, even the signature on receipt The buyer says the signature isn't theirs and that they didn't receive it I don't know how to proceed, the buyer is in Germany

At the bottom of the page I attached, you'll find a link to get contacted by eBay customer support. himario

The buyer opened a dispute because they say they did not receive the package. | Questions and answers among users

The buyer opened a dispute because they say they did not receive the package. | Questions and answers among users | eBay Italy