Book shipped but immediately asking me to return it | Questions and answers among users

fasamix · 2024-03-15T08:20:38.714000Z

Good morning everyone, this morning I’m shipping, as requested by the seller, a book. As soon as he receives the shipping tracking, he “discovers” that part of the cover is missing, CLEARLY VISIBLE IN THE PHOTO.The package has not even arrived at its destination yet, but he is already asking for a return. How should I handle this?. I would be against it just because in the listing I put 3 photos, 1 of which clearly SHOWS that a piece of the cover is missing. thanks for the clarification.

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Book shipped but immediately asking me to return it | Questions and answers among users | eBay Italy