The item arrived damaged inside the package | Questions and answers among users

vale.kl · 2023-08-08T12:03:51.388000Z

I sent the buyer an item in good condition and it only had a small scratch, but then after a few days the buyer sent me photos of the damaged item with a huge scratch (which wasn't there before) and with working problems, evidently because the item took a hit probably during transport even though it was packed very well and arrived damaged. For my own peace of mind I insured it; how can I contact the courier? I did everything through eBayThanks a lot

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The item arrived damaged inside the package | Questions and answers among users | eBay Italy