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LP sold as "Mint Play" but it wasn't true
Hello, this is the first time I’m writing. I’ll briefly describe my situation: in February I bought, at a considerable price, an LP listed as "Mint Play" and Near Mint, meaning "Plays like new." In March I received the LP and, not having my turntable available right away, I kept the LP with the belief that it would "play like new and the whole album" also taking into account the amount spent to buy it, so in my opinion for that sum it had to be worth it and it had to be a truly excellent LP!... Two months passed and in May I finally had my turntable, I try to listen to the LP and it turns out to be a complete disaster, every track skips except maybe only 2 tracks... Heartbroken, I contacted the seller explaining to him that the record is defective and damaged, a disaster and, since he was selling another identical one, I tried to solve the situation by kindly asking him to sell me the same LP he had listed at half price, I even offered him much more than half but the seller from May to June never replied to me and moreover kept marking his profile as away until a certain date, then came back and then immediately away again until another certain date... On his side, no reply. On July 1 he came back again and in the afternoon I wrote him yet another message asking him if he accepted my offer but still no reply and only silence... At 9:00 in the evening the record was sold with an offer to another buyer! You can’t imagine how I felt, I felt cheated and I was more than kind and patient, this had never happened to me before, unfortunately I was only able to listen to the LP 2 months after receiving it and so he could have argued that I had somehow used or damaged the vinyl, which is absolutely not true anyway... In short, I didn’t want the second LP for free, I wanted to buy it and since this one was also rated "Near Mint" and cost the same price as the defective vinyl he had sold me as "Mint Play - Near Mint" he could at least have replied to me; my offer was only £35.00 less than the selling price. That’s everything that happened to me with this very expensive LP... I understand that months have passed but the LP was absolutely not in line with the description in the listing... You can’t imagine the bitterness and disappointment of having spent so much on a defective LP that isn’t worth that amount. I wanted to inform eBay right away but, aware that 2 months had passed since delivery, from the very beginning I doubted that I could still be entitled to anything; rather, I was more afraid of receiving retaliation. That’s all. Bitterness, so much bitterness... For that amount I expected a perfect and wonderful album but it turned out to be the exact opposite. Money badly spent, defective album that skips, so much bitterness and so much disappointment!
marioelegio
Mentore2 years agoTo act through ebay, it’s too late.
You can still try to request a return and refund through the payment method you used:
if you paid with PayPal, open a dispute on their site;
if you paid with a credit card, ask your card issuer for a chargeback.
hi
mario
giuseppinvigne0
OP2 years agoThanks Mario, last week I already made a first attempt with PayPal but they advised caution and to leave it alone because the seller might latch onto those 2 months that passed from March to May before checking the purchase by listening to it... It’s not even worth me doing a return based on what the PayPal assistant told me because not only would I have lost money but I’d also lose the LP, he could pretend not to have received it or refuse to issue a refund with any old excuse, I’m not going to write out everything he told me about certain scams. The best solution for me was to buy the other identical LP for sale at half price, or a little over half. He advised me to leave it alone. So, still just as much bitterness and disappointment.
cizeta1964
Mentore2 years agoIn my opinion, the PayPal assistant said a lot of nonsense... if you ship with tracking, the seller can't claim they didn't receive anything, and if an item isn't as described, then it simply isn't, it's exactly PayPal that has to act as guarantor, otherwise what is it there for?
Scams can come from both sides, what does that mean?
That because of this PayPal should no longer protect the buyer? It's more likely they just didn't want to deal with a headache.
cizeta1964
Mentore2 years agowhat is this for then?
giuseppinvigne0
OP2 years agoHi, thanks, I thank you for your suggestions, in fact about tracking it’s true, it should provide security and arrive at its destination, but the assistant told me they could pretend (or that it really happens) that the package gets lost and then the seller, once he receives the vinyl, could complain saying that the item is not as he sold it to me, blame me, and not refund me one way or another, thus also losing the LP (even though it’s defective and skips), if instead I opened a dispute he told me that we could both lose, both me and PayPal, and that the seller could win and could even ask me to send the vinyl back and even fine me... He advised me not to go ahead and, if I did decide to file a dispute, to keep in mind what he told me and the risk I would be running. Unfortunately this seller doesn’t reply to my messages and, regarding the return, eBay only gives you a certain number of days to do it, I’ve gone past those days because from the time of delivery in March to the time I checked the purchase in May two months had passed and I don’t know how to handle it... What the PayPal assistant told me are all new things to me because I had never had anything like this happen and honestly there is a bit of fear on my part of losing... It still remains that I’m honest and that the LP was absolutely not as described in the listing! If only he had replied to me to try to find a peaceful solution, instead he stays silent and in the meantime he also sold the second vinyl identical to mine and that since May I’d been telling him I wanted to buy at half price or for a little more... I know, it’s a strange situation but I really don’t know what the best move is to avoid problems and for now I’m considering the advice the PayPal assistant gave me, namely to do nothing and accept the scam. I’m tempted to call PayPal again and report what my colleague told me and see whether there are other alternatives... You never know, maybe someone knows more than someone else...
cizeta1964
Mentore2 years agoI reiterate my opinion: the PayPal support agent either didn’t feel like it or didn’t know what to say, because if you file a trackable return for a non-conforming item, you are entitled to a refund.
It’s clear that the item has to be shipped back to the seller in order to be refunded, but there are no fines and PayPal loses nothing: the money (which is yours, not PayPal’s) is taken back from the seller through eBay and then returned to you. End of story.
Doing nothing and accepting the scam is a convenient solution, and the right one only for the person who replied to you.
giuseppinvigne0
OP2 years agoThanks cizeta1964, since the seller on eBay isn’t replying to me I’ll have to do it through PayPal, they’ll contact him. I’ll try calling PayPal again and explain the whole situation, including what their assistant colleague told me. I hope this situation gets resolved. For now, thanks for the advice and explanations.