can anyone tell me if they’ve ever been in this situation, what should they do…Thanks

It is not always the case that tracked shipping is provided.If your item doesn’t arrive, once the delivery deadline that was set has passed….. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042 himario

But is it normal that some sellers don't provide you with the package tracking and don't reply to you? | Questions and answers among users

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But is it normal that some sellers don't provide you with the package tracking and don't reply to you? | Questions and answers among users | eBay Italy