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Delivery failure, eBay takes advantage with an excuse and the customer ends up paying the return shipping costs
I ORDERED A REPLACEMENT PART IN FRANCE, ASKING THE SUPPLIER (IN ITALIAN AND FRENCH) TO MAKE SURE DELIVERY HAPPENED STARTING FROM 17/08, SPECIFYING THAT FROM 10 TO 16 AUGUST WE WERE CLOSED FOR HOLIDAY.
ON THE 17TH, WHEN I GOT BACK, I FOUND OUT THEY HAD TRIED TO DELIVER IT ON 10/08 AND THAT THE GOODS WERE IN A WAREHOUSE ABOUT A HUNDRED KM FROM ME. I NEEDED THE PART TO DELIVER A JOB FOR ONE OF MY CLIENTS WHO WAS DUE TO LEAVE FOR HOLIDAY ON 31/08. I CONTACTED THE SUPPLIER MANY TIMES, BUT HE DIDN'T जवाब. I CONTACTED THE SHIPPER COUNTLESS TIMES, AND HE REPLIED TO ME AFTER A WEEK. I OPENED THE DISPUTE, CLOSED IT SHORTLY AFTER, AND MADE A RETURN REQUEST AT THE POINT WHEN I HAD TO ORDER THE SAME PART FROM ANOTHER SUPPLIER BECAUSE IT WAS 25/08 AND I STILL HADN'T HEARD BACK FROM ANYONE. TODAY, LIKE MAGIC, 10 DAYS AFTER THE REQUESTED DELIVERY DATE, WITH NO KIND OF COMMUNICATION, I FIND THE PART DELIVERED ON A PALLET. NO TRACE OF THE COURIER. ALL THIS TO SAY THAT, IN MY OPINION, THE SHIPPING COSTS IN THIS SITUATION SHOULD NOT BE MY RESPONSIBILITY. I CONTACTED EBAY TO ASK FOR CONFIRMATION AND, IN RESPONSE, THEY TOLD ME THAT SINCE IN THE RETURN REQUEST I SELECTED "I NO LONGER NEED IT", THEN THE COSTS ARE MY RESPONSIBILITY. I DON'T THINK THAT'S FAIR. I PAID TWICE, I MADE A TERRIBLE IMPRESSION WITH THE CLIENT, AND I ALSO HAVE TO PAY TO RETURN THE GOODS. DO YOU HAVE ANY SOLUTIONS OR SIMILAR CASES THAT COULD GIVE ME A TIP ON WHAT I CAN DO?
