Partial non-delivery of item | Questions and answers among users

matpig68 · 2025-11-01T20:27:43.554000Z

Good evening, I received a package where there were supposed to be 2 identical items. Upon arrival, I found only one item inside. I filed a complaint with eBay. The seller contacted me and is asking me to withdraw the report and then proceed with a refund for the difference. Is this the correct procedure?

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Partial non-delivery of item | Questions and answers among users | eBay Italy