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Failure to return
Summary: The discussion revolves around a failure to return something. cao-car-0baxvx started the conversation, but neither the original post nor marioelegio's reply contains explicit content about the situation.
It’s not possible that after buying an inner glass
for my oven from a seller with 100 feedback, after only 17 days it exploded. I requested a return from the seller, as the person from eBay I contacted by phone told me to do. But after a week of messages with the seller, who put the blame for the glass exploding on me and washed his hands of it. In all this, eBay which was supposed to step in through its staff told me that they cannot intervene because the conditions to recognize the warranty are not there. With that they brushed me off and I gave away 55 euros, which is the cost of the glass, and I still have to finish paying Klarna and I also can’t use the oven. I thank eBay and with that I’m done with them. I wish those who buy with eBay better luck than me. Have a good day to everyone who reads this message.
marioelegio
Mentore4 months agoIf the glass exploded, no one will ever be able to prove whether it was a glass defect or a problem due to incorrect installation.
In fact, if you installed it yourself and it was not explicitly stated on the replacement part that it could be installed by the user, there is no warranty at all.
The Consumer Code (articles 128 et seq.) states that the warranty does not cover defects caused by an installation error.
If the defect is caused by an incorrect installation carried out by the buyer or by third parties (that is, an installer other than the seller or an independent professional), the seller's legal warranty does not cover the damage.
hi
mario