Locked
Discussion interactions are currently paused.
No response to the message sent to the seller
how can I raise the issue of a lack of assistance from the seller who does not respond to messages. I would like to bring this issue to E.Bay's evaluation staff to ask for a warning for the seller and consequently leave negative feedback. Can you give me a suggestion? I can't find a direct contact with E.bay, maybe by e-mail. Thanks.
3 comments
marioelegio
Mentore1 year agoWhy should the seller answer you?
If there are problems, there are specific procedures, just activate them.
To get in touch with ebay customer service … https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379
bye
mario
63arg-32
OP1 year agoThanks Mario for the suggestion. Unfortunately, this is a road already traveled, without results. E.bay staff (I think automatically) reply that they do not detect any wrongdoing in failing to respond to the seller's messages. Good for them! This behavior only produces negative effects: loss of interest in the Marketplace and little attention to customers. Too bad, I would have liked to punish the seller's arrogance, who evidently does not need to sell items through this channel. If I manage to, I will leave negative feedback, not 97.70% for sure. I would give 0. Thanks for your attention anyway.
sika700
Mentore1 year agoAside from the fact that there is no obligation to reply to messages... you can't leave any negative feedback if you don't buy!
Probably, if the seller doesn't reply, it's because they aren't interested in selling in Italy or the requested information is already included in the listing.
Have a good evening.