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No refund after 2 months from the seller dysonofficial
Summary: The discussion concerns a missed refund from the seller Dyson Official, with delays reported for more than two months. aera31_8 raises the issue, while cizeta1964 and marioelegio take part in the conversation, trying to provide support and advice to resolve the situation.
Hello everyone,
I bought a Dyson Supersonic hair dryer from the Ebay seller dysonofficial on April 29, 2025.
On May 10, 2025 I sent a message to the seller to exercise my right of withdrawal and I was given a DHL label.
I sent the product, which was received at their warehouse on May 19, 2025.
On May 21, 2025 the seller confirmed that they had issued the refund.
As of today, August 14, 2025, I have not received the money and there is no trace of it even after checking bank statements.
I asked for a transaction code to verify where the money ended up, but the seller does not reply to messages on Ebay, while Ebay support is not helpful.
I contacted Dyson support but after 2 months I’m just being bounced around and even they are unable to give me a transaction code, same thing for Paypal.
Do you have any ideas on how I can proceed?
Thanks.
aera31_8
OP1 year agoUnfortunately, as of today I haven't heard back from Dyson, if you have any suggestions they are very welcome.
Thanks
aera31_8
OP1 year agoHi,
I tried with Altroconsumo, so far without results, I’ll try now with AGCM.
Thanks.
cizeta1964
Mentore1 year agoIf you paid with PayPal, you could also try with them, you returned an item - I imagine with tracked shipping - and you have the right to be refunded.
aera31_8
OP1 year agoHi,
I tried several times to contact PayPal and I also opened a dispute with them in the past (because I wanted to make a return but the seller wouldn't start the process), but they sided with the seller before I could return the product.
Unfortunately, they were never able to help me either during these months.
aera31_8
OP1 year agoHi,
they’ve put the Dyson details in but:
- the mobile phone number, as it says in the other information, is not related to customer support and if you call it, no one answers;
- the protonmail email address does not exist, I’ve already tried several times to send some emails about it;
- by contacting Dyson customer support I’ve been bounced around for 2 months now from operator to operator with dozens of cases open, it seems it’s not possible to get a transaction code.
Dyson support asked me to contact eBay once again to ask for a refund, but I understand that in reality the real problem is the seller dysonofficial who no longer отвечает to messages and it’s the only way I have to contact them.
marioelegio
Mentore1 year agoThe VAT number matches, so even if the email and phone number are different, the company is the same.
They have to reply to you.
Try contacting a consumer association or file a complaint with the authority responsible for unfair commercial practices.
Dyson: https://www.dyson.it/support
AGCM authority: https://www.agcm.it/servizi/segnala-on-line
hi
mario
marioelegio
Mentore1 year agoIf the seller is really Dyson italiana srl, it seems impossible to me that they wouldn't respond to you.
These are their contact details that they put in all their eBay listings:
If you asked for the return directly from the seller without using eBay's return procedure, eBay can't help you.
hi
mario
aera31_8
OP1 year agoHello, I haven't received any communications from eBay regarding the refund.
Also, I had to do the return through messaging because I accidentally opened and then closed the return on eBay on May 2, 2025, and the platform doesn't allow it to be reopened in any way.
cizeta1964
Mentore1 year agoThe seller said they refunded you, but did the official communication of that refund come from eBay?