Missed Pickup and consequences for TOP sellers | Questions and answers among users

millevolts · 2024-10-28T19:30:15.227000Z

I always ship with the Ebay Shipping Manager and I often have pickups that are not made by the couriers on the scheduled day, so I have to call them again for the next day. The problem is that this courier service failure results in a defect assigned to the TOP rated seller reliability performance.How can I explain to Ebay that the shipping delay due to the missed pickup cannot be charged to the seller?There is no way to prove that it was a courier service failure.

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Missed Pickup and consequences for TOP sellers | Questions and answers among users | eBay Italy