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Return mechanism
Good morning, is it normal that 5 days after handing an item over at the post office to make a return (on 18/01, I have a receipt proving it), I keep getting emails from eBay warning me that the time to return it is about to expire and that it still doesn't show that I have started the return process? Am I at risk of not getting a refund?
6 comments
sika700
Mentore1 year agoGood morning,
if you don't manually enter the package tracking in the return procedure, of course that's normal!
So, if you don't enter it and confirm that you've shipped it, you really risk not getting a refund!
Kind regards.
ell_8045
OP1 year agoThanks, now I get it, but the problem is that I don't know where to insert this tracking, because when I go to view "check the refund status" it tells me that it can't find any object
sika700
Mentore1 year agoWhen you made the purchase, were you logged into your account or did you do it as a guest and then create the account afterward?
ell_8045
OP1 year agoThe second one you said, I bought it as a guest and I created the account after
sika700
Mentore1 year agoContatta quindi l'assistenza, in fondo al link trovi come farlo:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=registrato&lucenceai=lucenceai&docId=HELP1151
Un cordiale saluto.
ell_8045
OP1 year agoThank you so much, I'll contact them now! Very kind