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Goods not delivered - no refund
Summary: bozzo_it2015 opened a discussion about undelivered goods and the lack of a refund. marioelegio participated in the discussion, but there are no further details on the specific content of the messages.
I made a purchase and even though the courier tracking shows it as delivered, I never received it. I put up notices in my building and asked people I know, but no one was able to give me any information. About 10 days after the report, the dispute was closed with this determination:
We’re sorry to hear that you had a problem with the purchase. However, we can see that the seller provided the shipping code indicating that the item was delivered to your address. |
After reviewing all the details of this dispute, we have determined that you will not receive a refund. |
That doesn’t seem right to me at all. What evidence is there that the courier delivered it to the correct address? Why, in my absence, didn’t they try to contact me? Why didn’t they leave a notice to reschedule the shipment?
It seems to me that these are the courier’s responsibilities and therefore those of whoever hired them, namely the seller.
marioelegio
Mentore1 year agoAsk the seller for a copy of their shipping receipt. Check the code and the recipient’s address.
If they’re correct, a courier has certified that a package with that code was delivered to your address.
With this statement, the seller has fulfilled their duty and you will only be able to try to take action against the courier who certified the false delivery.
hi
mario