Returned goods due to a product received by mistake... the seller isn't responding... and now what?? | Questions and answers among users

flavio_dore · 2024-12-20T21:33:01.058000Z

I purchased an item on 01/11/2024, the goods were received in a reasonable time, but unfortunately I was sent something completely different, the same type of item, but with completely different measurements.I contacted the seller through eBay, explaining the situation, and he confirmed that there were no problems and that I should return the item with shipping arranged by him.Goods returned without problems, but after more than a month, despite numerous reminders, the seller has not gotten back to me anymore, neither with a replacement offer nor with a refund offer.Is there anything I can do besides keep writing to the seller, or do I just have to make peace with it and accept that I'm out of pocket??

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Returned goods due to a product received by mistake... the seller isn't responding... and now what?? | Questions and answers among users | eBay Italy