Goods Rejected by a Buyer without reason | Questions and answers among users

homework-shop · 2024-07-15T09:45:21.047000Z

Good morning, I’ve just received a message from a customer informing me that they no longer want the order.Reason?Another courier, probably a repeat offender, didn’t give them time to pick up the goods and left.Now how am I supposed to handle this, given that the buyer told me they will refuse all future deliveries out of principle? Should I have to eat the shipping costs because of a misunderstanding between the courier and the buyer? HomeworkshopAm I protected by Ebay in a situation like this even if the item in question has “free shipping”? Thank you for your interest

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Goods Rejected by a Buyer without reason | Questions and answers among users | eBay Italy