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Unfounded and repeated messages from eBay, customer service absent and unhelpful
Good evening, I keep regularly receiving messages from ebay saying that they’ve noticed unusual activity on my account, for example bait offers, and this happens regularly, even several times a week, for the past few months, and the absurd thing is that I haven’t created any online auction listings for months except for a few sporadic cases, in which obviously there was no violation of these rules.
I wrote and pointed this out, but the response seems very much copy and paste and they keep repeating that they understand, but respecting the rules is important, and every time it’s the exact same thing, and I notice that after these messages sales drop dramatically or go to zero, even sponsored products are not displayed as they should be among the sponsored ones. I use two other accounts, but for selling other products not compatible with my main account, which I pointed out, but it seems that no one is really trying to understand this issue that is causing me quite a few problems and missed sales; moreover, contacting ebay seems to have become impossible, and what’s even more frustrating is that with a business account there is neither a dedicated channel nor anyone listening.
I don’t know what else to do, it’s becoming very counterproductive, has anyone had the same problem? Does anyone have any idea how to try to solve all this and get a customer service agent at ebay to actually listen seriously?
